This page explains how Tour Assist ("we", "us") collects and uses personal data when you use tourassist.app. We keep it short because our product is simple.
Who we are
Tour Assist is a directory of live venue availability for event organisers and venue owners. If you have questions, email hello@tourassist.app.
What we collect
- Account details — if you sign up as a venue owner: name, email address, and a password (or Google sign-in identifier).
- Venue details — the venue name, city, description, spaces, capacities and availability you publish. This is designed to be public.
- Contact details — a venue contact email and optional phone number, so organisers can reach out.
- Technical data — basic request logs (IP address, user agent, timestamps) kept for security and debugging.
What we use it for
- Running the directory and letting organisers see live availability.
- Letting venue owners sign in and manage their listings.
- Occasional service emails (e.g. account, security, product updates you can opt out of).
- Protecting the service from abuse.
Who we share it with
We use trusted infrastructure providers to run the service — hosting, database and email delivery. They process data on our behalf and cannot use it for their own purposes. We do not sell personal data.
Retention
We keep account and venue data for as long as your account is active. You can ask us to delete your account and associated venue data at any time by emailing us — we'll action it within 30 days.
Your rights
Depending on where you live, you have rights to access, correct, export or delete your personal data. Email hello@tourassist.app and we'll help.
Cookies
We use a small number of essential cookies to keep you signed in. We do not use advertising cookies.
Changes
If we update this policy in a meaningful way we'll flag it here and, where we can, email account holders.